Frequently Asked Questions

Q: Will I be required to sign a waiver?

Yes, all participants/members/guests must sign the waiver as a condition of registration and participation. Click here to review the waiver.

Q: How do I become a member?

A: Every lesson package comes with a free membership. You can also buy a membership on our website: ssnow.club/products/membership.

Q: Can I take lessons without being a member?

A: Yes, everyone can book lessons. Every lesson package also comes with a free membership, with member discounts and perks.

Q: Does Serendipity Snow have certified insurance?

A: Serendipity Snow has high-standard industry insurance to support the operation of the club. We also work very closely with insurance companies to reduce possible risks at every step to ensure the safety of our members and instructors.

Q: Tell me about your instructors?

A: Our ski and snowboard instructors are trained by our certified CSIA and CASI level 3 and 4 instructors regularly on both their teaching and riding abilities. All of our instructors are certified CSIA and CASI level 2 and above. Meet them on our Instructor Team page.

Q: Is there an age limit?

A: Students who are 5 years old and above can participate in our lessons and activities. Some activities for minors need to be accompanied by an adult.

Q: What can I get out of a lessons?

A: If this is your first time to participate in Serendipity Snow's lesson, we will conduct a video riding analysis, and then our instructors will tailor the lesson to your needs. During a lesson, we will take videos for the students and provide post-lesson analysis.

Q: When does the bus run?

A: The bus runs during winter break. For the 2026–27 season: December 20–23 and December 27–30, round trip to Mount St. Louis Moonstone each day.

Q: Where and when can I get on?

A: Line 1: Finch Station 7:30 → Fairview Mall 7:50 → Times Square Richmond Hill 8:10 → Vaughan / Hwy 7 Carpool 8:30.
West route: Oakville GO 7:30 → Mississauga Square One 8:00.
Arrival at the resort 9:30 AM; the return bus leaves before 4:00 PM. Please arrive at your stop 10 minutes early. Full routes, stop photos and maps: S Snow Bus Routes & Times.

Q: Can I take the bus without joining the winter camp?

A: Yes, just buy a bus ticket for the days you want, $38–40 per day.

Q: Is it safe?

A: The buses are run by fully insured third-party transport companies. Our staff ride on every bus, and every seat has a seatbelt.

Q: In addition to the above benefits, do members have any other activities?

A: We organize mountain trips, member events during the season, and team-building events after the season.